Frequently Asked Questions on General Enquiry

How do I place an order?

If you would like to purchase samples of custom stationery items or unprinted cards, papers and envelopes, please do this via our online shopping cart. If you require a quote for your custom stationery items, such as invitations, personal and business stationery, please fill in our contact us form, contact us via email or telephone so an individual quote can be written.

Do I need to make an appointment if I come into your store?

No, you do not have to. You are welcome to come in anytime and we will be happy to help you out. We are located at 71 Burwood Road, Hawthorn, Victoria, Australia. Our opening hours are: Monday to Thursday 10am-5.30pm, Friday 10am-6pm and Saturday 9am-4pm. We do however offer appointment times on Saturdays, as they can be quite busy. To make an appointment, please call us.

What currency are the prices listed in?

All the prices we list and quote in are Australian Dollars (AUD).

What do the prices include?

For custom stationery, all the prices include a blank envelope, if required. If the item needs any assembly work, such as gluing, cutting, creasing, ribbon tying, hole drilling, eyeleting, etc, it is also included within the price. Envelope printing and personalisation with guest names are extra and can be purchased on our website. All prices do not include postage and handling.

Do the prices include GST?

Yes, all our prices which we quote include GST.

Can I make alternative delivery arrangements?

Yes, we can use couriers or you can directly pickup your items from our store, located at 71 Burwood Road, Hawthorn, Victoria, Australia. Please note that alternative delivery arrangements will need to be organised prior to placing an order. Please contact us via email or telephone.

What is your refund policy and what happens if an error is made?

We have a 7 day refund policy on all non-customised items. Items need to be returned in undamaged, resalable condition and in original packaging. All postage and handling charges are not refundable and a 30% administration charge may apply to refunds, cancellations and returns.

Prior authorisation from Papermarc need to be made before any returns will be accepted. Goods that are not easily resalable will not be refunded.

Most custom designed items, such as invitations, are made by hand and slight variations are unavoidable. Reasons based on this will not be refunded.

In the uncommon event that an error has been made on a final customised item, we will work with you to rectify the situation. We supply all customers will proofs and it is vital that they are checked thoroughly as all errors approved in the final proof, regardless of how the error occurred, will be at the customer’s expense. If the error was made by Papermarc, it will be resolved at our expense. Corrections to any errors caused by incorrect information on customer provided guest lists will also be covered by customer.

What areas do you service?

Currently, our website is only set up to process orders made and delivered in Australia. We do however do work for overseas customers, where the process remains the same as customers within Australia. Proofs will still be posted and emailed as required. Please fill in our contact us form, contact us via email or telephone so an individual quote can be written.