Frequently Asked Questions on General Enquiries

By: Yay! for Yarn

Do you always have stock available?

We have a large range of products in stock, however we don't always have every colour in every range. Most items have listed the available quantities. Please email me if you have any questions regarding availablity.

 

Will the price of goods ever change?

We endeavour to keep prices the same however we do reserve the right to change prices when required.

 

Do your prices include GST?

At this stage GST is not included in the price of goods, however please be aware that GST may have to be added in the future.

 

How do I place an order?

• Select colour/style required.
• Enter Quantity
• Click 'add to basket', this will take you to the checkout page.
• Click on 'continue shopping' (on the left hand side of screen) if you wish to purchase more products.
• When finished shopping please ensure quantities and colours are accurate, enter billing and address details and follow prompts to payment page.

 

Under shipping, what does 1st and 2nd class mean?

Ist class is express post, 2nd class is standard post. All postage is sent using Australia Post.

 

I've been issued a postage and handling refund, what is this for?

Some 'flat' parcels are charged a letter rate by Australia Post, rather than the parcel rate my program calculates, when this happens a refund less handling fees will be issued through PayPal (as of the 1/3/09). If you have payed via direct deposit or postal order a coupon will be sent to be used as a discount on your next order unless alternate arrangements are made. As always if postage is more than you have been charged I will cover the difference at no additional cost to you.

 

How do I pay?

I except payment using credit card, by bank transfer/deposit and money order or bank cheque (not personal cheques), please follow the prompts through the checkout pages. Please note if depositing payment into my bank account purchases will be sent after funds clear - please use your name as a reference. Credit card payments are through paypal, however you do not need a paypal account to make a payment.

 

How do I use PayPal?

If you have a PayPal account sign in and follow the prompts otherwise - Under column headed 'enter your billing details' scroll down and add you credit card details and email address. Then press 'review order and continue'. Your payment will then be processed.

 

Are your prices in Australian dollars?

All our prices are in Australian dollars.

 

How do I know my order has been received?

You will be sent a confirmation email.

 

Can I call Yay for Yarn for advice on products?

You can call us between 9am-4pm Qld time for advice on our products or email us at any time.

 

Are the colours accurate?

All photographs are taken in natural light to try to maintain accuracy of colours. Please be aware that computer monitors may display slight differences in colour.

 

I live overseas, can I order from you? (international shipping)

Yes you can, 1st class = air mail, if you require a different postage method please contact me.

 

I'm after yarn from a particular dye lot - can you help?

Yes, please enter the dye lot required in the delivery notes or comments box, will appear after you click 'place order now' (payment page). We will attempt to match the dye lot you require, if this is not possible we will contact you before processing order to see if you wish to continue. Alternatively call or email us to check availability.

 

Will my order all be in the same dye lot?

All orders will be in the same dye lot, please be aware for large orders this may mean we have to order stock in from our suppliers, you will be contacted if this is the case. Sale items are on available stock only and this may mean limited numbers in a particular dye lot.

 

Can I have my order sent as a gift?

Yes, there is an option to add alternate billing and postal addresses. Please enter in the delivery or comments box on the payment page that your order is a gift to ensure invoices etc. are not sent to the recipient.

 

I'm trying to use your search function to find a particular product but it's not working properly.

I apologise for the search function, it is an automatic part of the program and I have no control over how it works. Please try narrowing your search by using more specific words. All yarns are listed by brand in the menu.

 

How do I use a gift certificate or promotion code?

Enter gift certificate code or promotion code during checkout, you must then press apply changes for discounts to take effect. The total of your certificate or promotion code should then be automatically deducted from the total amount.